Customer Resolutions Officer


Equifax delivers leading-edge technologies and solutions that powers the financial future of individuals and organisations around the world and we are looking for individuals who can help us disrupt the marketplace. In turn, we offer a great work/life balance where you’ll feel supported and valued. You’ll be rewarded with a competitive salary and the satisfaction of working with Equifax – helping our customers make more informed decisions. As a Customer Resolutions Officer, you will be accountable for ensuring all correction requests and enquiries are dealt with in a quick and efficient manner. You will act fairly to both the customer and the organization against who the request is made and ensure each request is addressed in an equitable, objective and unbiased manner through the correct process. So, what will impress us?

  • Min. 1-year experience in collections/dispute resolution
  • Knowledge/background in credit reporting
  • Excellent written communication skills
  • Tech savvy and able to learn new procedures quickly and efficiently
  • Ability to multitask and thrive in a fast-paced environment
  • A high attention to detail

What’s in it for you? This is a great chance for you to join a fun, high-energy, adaptable and professional team who love what we do. We also provide you with:

  • Work/life balance & flexibility, employees consistently rate this category as ‘five stars’
  • Curated learning opportunities available through Equifax’s online training portal. We will also fully support further educational opportunities on a case by case basis
  • Income Protection Insurance – benefit payment for up to 75% of salary up to two years
  • Structured onboarding/induction training for new employees
  • You are eligible for a day off for your birthday, paid ‘floating holiday’ and a paid volunteer day
  • Final Friday of every month we facilitate a company wide gathering/celebration (drinks/canapes)
  • Stunning offices in central locations
  • BUPA Corporate Healthcare Plan
  • Multiple local and international career opportunities given our 10,000+ employees in 24 countries
  • A number of recognition programs
  • Referral reward – successfully refer a new employee and receive monetary compensation
  • Employee Assistance Program – free counselling services
  • Novated lease options available

Why you might love working at Equifax – Equifax in the community – You must have full working rights in Australia to apply for this job. Primary Location: AUS-Sydney-100-Arthur Function: Function – Customer Service Schedule: Full time



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Australia News
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