About the role and location As a Customer Service Officer you will be at the forefront of our Dingley Village Branch. Our Customer Service Officers lead the way in our branches with our unique philosophy. They listen to customers and find solutions to help them achieve their financial goals. As a team they are focused on working collaboratively to achieve goals. They are responsible for providing effective & efficient service to branch customers in a dynamic, diverse environment. This is a permanent full-time opportunity About you A successful Customer Service Officer will bring:

• Experience in a customer service environment
• Ability to achieve consistent sales results
• A strong desire to find solutions that meet customer needs
• An ability to confidently talk to customers face to face or over the telephone
• A values driven and career orientated approach
• A willingness to be actively involved in local community engagement activities that make a difference
• Experience contributing to a team environment
• An eagerness to understand and share with others what makes our bank different

What we offer

• Extensive training and coaching to ensure your ongoing success in the role
• As part of a national organisation we are able to offer exciting careers paths within the Bendigo Bank Group
• A range of staff benefits: discounts on bank products and services, share offers, flexible work options, and excellent learning and development programs
• Penalty rates for Saturdays

We recognise the importance of diversity and continually strive to provide an inclusive work environment where people are treated with respect, feel valued and can achieve success. We believe our success depends on the commitment, integrity and skill of our staff. Advertised: 02 Dec 2019 AUS Eastern Daylight Time Applications close: 16 Dec 2019 AUS Eastern Daylight Time