Greenlight Expert (customer support) – Full-Time

We are looking to build a team of support superstars for our Greenlight location in Melbourne. We need people with strong communication and problem-solving skills, who don’t shy away from in-person interactions. Aside from helping customers, our support centre is also used to educate and teach our customers – driver and delivery partners – how to best use our app. You’ll be expected to provide exceptional support, and quickly adapt in an ever-growing and changing business. This is a permanent full time role (35 hours per week) You must have full working rights (without any restrictions) to apply for this position. What You’ll Do:

  • Deliver 5-star, in-person support to our driver-partners
  • Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
  • Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
  • Help brand the Uber name and get driver-partners excited to be on the road
  • Stay on top of new Uber policies, procedures, and programs that affect driver-partners
  • Work with the Operations team to make our support processes even better

What You’ll Need:

  • You live and breathe customer service and experience
  • You take an empathetic and understanding approach to customer service
  • You have some combination of retail, sales, client-facing, and/or customer service experience
  • You’re comfortable learning and adapting to new technology
  • You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
  • You’re a patient teacher and have a passion for empowering others
  • You’re able to quickly and efficiently problem solve and troubleshoot – if you don’t know the answer, you know where to look and who to ask
  • You’re self-motivated and able to operate independently with minimal oversight

About the Team At the Melbourne Greenlight Hub we support 1200+ Uber Driver and Delivery Partners each week. We are an inclusive, customer obsessed team of 28, who love a good meme and thrive in a fast paced environment. The Expert role is diverse, fast paced, people focused and has the potentially to really make a difference in peoples lives. We are looking for someone who is takes a human approach to customer service and problem solving. This person won’t shy away from a challenge and thrives in a fast paced team environment. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.


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